sparklyseolInformation we collect
- Name, email address, phone number, and delivery address.
- Order details such as products, quantity, order ID, payment status, and delivery status.
- Customer reviews or ratings submitted by logged-in customers.
- Basic website or device information needed for security, analytics, and checkout functionality.
How we use information
- To create and deliver orders.
- To confirm payments, refunds, cancellations, and order updates.
- To provide customer support through email or account pages.
- To improve product listings, shopping experience, and fraud prevention.
- To display approved customer ratings or reviews on the website.
Payments
Online payments are processed by Razorpay or the payment provider enabled on checkout. We do not store full card numbers, UPI PINs, CVV, or sensitive payment credentials on our website.
Sharing information
We share only the information required to complete orders and payments, such as with payment providers, courier partners, website hosting, Firebase services, and support tools. We do not sell customer personal information.
Data retention
We keep order, payment, customer support, and accounting records for as long as needed for business, legal, tax, fraud prevention, and customer service purposes.
Your choices
You can request correction or deletion of your account/contact details by emailing us. Some order and payment records may need to be retained for legal, tax, or fraud prevention reasons.
Contact
For privacy requests or questions, email sparklyseol@gmail.com.